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Digital product designer

Aki Ilveskari

Thursday, October 10, 2024

USER EXPERIENCE

User interface

Motion design

Ecustomer

Chatbot and customer service in one

Client

City of Oulu

ROles

Concept design

Industry

Customer service

Date

Spring 2020

I helped to concept an idea how ouluans can get help for questions that are somewhat connected to Oulu city. By workshop and 1to1 interviews, customer and citizens needs were gathered and drawn for the concept.

This concept captures the single most prioritised customer path and gives an idea what kind of service should be used.

© Aki ilveskari, finland. All rights reserved

© Aki ilveskari, finland.

All rights reserved

© Aki ilveskari, finland.

All rights reserved